Return, Refund & Cancellation Policy

Last updated 17 September 2026

AVENIR Rise is a hygiene-sensitive product that is delivered and installed in your home. Our policy is built around inspection at delivery and prompt resolution of any manufacturing defect — please read it carefully before ordering.

No change-of-mind returns. As a hygiene and health-care product that is installed for use, AVENIR Rise cannot be returned or refunded on grounds of change of mind, buyer’s preference or no-fault reasons once it has been dispatched or delivered. This does not affect your rights in respect of a manufacturing defect, set out below.

Cancellation before dispatch. You may cancel your order at any time before it is dispatched, for a full refund. Email mohitpawar@bensonmedicalindia.com with your order number.

Inspection at delivery. Please inspect the product with our team at the time of delivery and installation. If there is visible transit damage or a defect apparent at handover, tell the team and report it to us within 48 hours of delivery with photographs, so we can act promptly.

Manufacturing defects — repair or replacement only. If the product has a manufacturing defect, your remedy is free repair, or replacement of the defective part or unit, under the Warranty Policy. We do not offer a refund or return for a manufacturing defect except where, in our reasonable assessment, the defect cannot be remedied by repair or replacement — in which case a refund will be offered.

What is not covered. We cannot accept returns, replacements or refunds for physical or accidental damage, misuse, unauthorised repair or modification, normal wear and tear, or any damage occurring after delivery that is not a manufacturing defect. Change-of-mind returns are not accepted (see above).

Refund method & timeline. Where a refund is due (a pre-dispatch cancellation, or a defect that cannot be repaired or replaced), it is processed to the original payment method within 30 days of approval. For EMI purchases, the reversal is processed through the lending partner and its timelines may vary.

How to raise a request. Email mohitpawar@bensonmedicalindia.com or call +91 73031 00770 with your order number and, for any defect claim, photographs and a description. Our team will guide you through the next steps. Nothing in this policy limits your rights under the Consumer Protection Act, 2019.